Privacy Policy

Who is responsible

Claravue Wellness Ltd, 71-75 Shelton Street, Covent Garden, WC2H 9JQ London. Contact for privacy matters: [email protected].

Legal framework

Personal data is processed under the data-protection law of your country and the other rules that apply in your country. Where this policy and the law differ, the law prevails.

What we collect

When you order, we collect what is needed to deliver: name, delivery address, email, phone and the order contents. We do not collect or store card data on this site. When you browse, the site records technical data, IP address, browser, pages visited, through cookies described below.

• Customer contact and shipping details including legal name, postal address, email, and phone contact
• Transaction history, ordered supplement variants, quantity records, and delivery confirmations
• Technical telemetry and device diagnostics including IP address, browser metadata, and access timestamps
• Customer service communications, return inquiries, and electronic correspondence records

Why we use it

• To process and deliver orders and to handle returns.
• To answer your requests and send order updates.
• To keep the site secure and measure how it is used.
• To send offers, only if you subscribed, and you can unsubscribe from every message.

Cookies and browser data

The site stores small files in your browser. Necessary cookies keep the cart and the checkout session working and cannot be switched off. Analytics cookies tell us which pages are used, in aggregate. Marketing cookies are set only with your consent in the cookie banner. You can withdraw consent at any time in the banner or in your browser settings; see the Cookie Policy for the full list.

Who we share it with

Couriers receive the delivery details. The payment provider receives what is needed to take the payment. Hosting and analytics providers process data on our behalf under a contract. We never sell personal data.

Claravue Wellness Ltd maintains a strict non-monetization policy regarding personal records. We do not sell, rent, trade, or transfer personal consumer information to third parties for commercial or monetary gain under prevailing global privacy frameworks.

How long we keep it

Order data is kept for as long as accounting law requires, then deleted. Account data is kept until you close the account. Analytics data is kept for 14 months.

Your rights

Under applicable international data protection standards, data subjects hold the right to access their personal records, request prompt correction of inaccurate personal data, demand erasure of obsolete data, enforce data portability, and object to lawful processing activities by transmitting a verified request to our appointed Data Protection Officer.

Security

Claravue Wellness Ltd does not collect, capture, store, or process debit or credit card credentials on this website because orders are fulfilled solely via cash on delivery at the doorstep or via direct bank transfer.

Questions about this policy

Write to [email protected] or call +1 (020) 153-4145 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.

Merchant

Claravue Wellness Ltd

Registered address

71-75 Shelton Street, Covent Garden, WC2H 9JQ London

Email

[email protected]

Phone

+1 (020) 153-4145

Working hours

Mon-Fri 09:00-18:00, Sat 10:00-16:00

Registration

EIN: 30-4456165